About the Knowledge Base

The Hammerspace Knowledge Base collects short, self-contained answers to specific questions: how to carry out one task, why a particular alert appears, what a message means, or what to check when something does not behave as expected. Each article stands on its own. You are meant to arrive at one of them, get your answer, and leave.

That makes the Knowledge Base different from the guides in the rest of this documentation set. A guide is written to be read in order, and it assumes you are working through a whole subject — deploying a cluster, configuring storage, administering the system day to day. A Knowledge Base article assumes you already have a running system and one question about it.

Every article is filed under one of four topics: Data Management, for shares, access control, versioning, snapshots, and audit data; Storage Management, for storage volumes and the nodes that serve them; System Management, for cluster lifecycle, licensing, networking, directory services, and first tasks after a cluster is up; and Troubleshooting, for symptoms, causes, and fixes, along with explanations of alerts that are safe to ignore.

Each article opens with a version note giving the earliest Hammerspace release it applies to, shown as "Applies to: Hammerspace 5.2 and later." Articles are not rewritten per release, so if your cluster is newer than the version shown, the article still applies.

The Knowledge Base page lists every article as a card and lets you narrow the list by topic. The search box at the top of any page searches article text along with the rest of the documentation.

To open a support case, use the Hammerspace Support Hub.