Data Management

Control, protect, and orchestrate file data across the global namespace.

How-To

Access Share Data Preserved by Versioning, Undelete, and Log-Xfer Objectives

Find and recover the file versions that versioning, undelete, and log-xfer objectives keep for you.View article →How-To

Parse File Audit Log Data with Elastic Logstash

Feed Hammerspace file audit events into an Elastic stack using the supplied Logstash configuration.View article →How-To

Restrict SMB Access to a Share

Two supported ways to stop non-administrator SMB clients reaching a share.View article →FAQ

Where Preserved File Copies Are Stored

Which volume preserved file copies land on, and whether they count against a share quota.View article →

Storage Management

Provision, scale, and optimize backend storage infrastructure within a Hammerspace cluster.

How-To

Decommission a Volume

How data evacuates from a volume, and the objective and volume-group work to do before you start.View article →

System Management

Maintain cluster health and execute core operational workflows.

How-To

Configure Multiple VLANs on One Node Interface

Add VLAN-tagged interfaces to a node after installation, using the CLI.View article →How-To

Obtain Cluster License Keys

Where cluster license keys come from, and what to do when an entitlement looks wrong.View article →Runbook

Put a Node into Maintenance Mode

Take a DSX node, a standby Anvil, or the primary Anvil offline safely, and confirm it is back.View article →How-To

Set Preferred Active Directory Domain Controllers

Point a cluster at the domain controllers nearest to it, instead of leaving the choice to discovery.View article →Runbook

Shut Down and Power Up a Cluster

The order to take a whole cluster offline in, and the sequence to bring it back.View article →How-To

Update a Hammerspace Cluster

Download an update package and roll it across the cluster without taking the file system offline.View article →How-To

Using the Hammerspace Windows Explorer Plugin

Set keywords, labels, and tags on files from Windows Explorer so Hammerspace objectives can act on them.View article →

Troubleshooting

Diagnose issues and find solutions, or gather the right info before contacting support.

Fix

A Hyper-V Node Loses Network Connectivity After a Reboot

Dynamic MAC addresses give a node new interfaces on every boot; switch them to static.View article →Fix

Assimilation Fails with a NEG_TOKEN_INIT Mechtype Error

A missing CIFS service principal name on the source NAS stops an SMB-aware assimilation.View article →Fix

Intermittent Connectivity with Network Bonding Enabled

Check the switch bond mode against the mode the node role actually uses before swapping cables.View article →Fix

Shares Are Inaccessible After Upgrading Domain Controllers to Windows Server 2022

Why clients lose access after a domain controller upgrade, and the SPN records that fix it.View article →Fix

SMB Access Fails When Using a DNS Alias

Move the alias service principal names onto the cluster's Active Directory computer object.View article →Alert

Volume Configuration Test Failed Alerts

When this recurring alert is expected behaviour on a split management and data network, and can be ignored.View article →FAQ

Why a Directory Always Shows 4096 Bytes

Nothing is wrong: it is the size of the directory entry, not its contents.View article →